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This prestigious hotel is situated in an elevated location in the quiet villa quarter of La Paz, close to the botanical gardens. The centre of Puerto de la Cruz, the beach and the seawater swimming pools are about 1.5 km away. Countless shops, bars, pubs and restaurants are located in the immediate vicinity. This is one of the best hotels in the Canary Islands, being a great location for a quiet rendezvous thanks to its elegant ambience. Classical in style, there is a timeless grace and tranquil atmosphere throughout the establishment. Guests are invited to relax and recuperate in the lush subtropical gardens or in the award-winning Oriental SPA Garden. Additionally, the hotel features 3 heated swimming pools and one indoor pool. There is a children's paddling area, a poolside restaurant and a sun terrace with deck chairs and parasols.

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In Order to make your stay as pleasant as possible, the hotel’s Management requests your co-operation in observing the following as an agreement between the guest and 12FLY Hotel under which rooms are permitted to be used by the guest(s):-

Check-in / Arrival Check-in time is at 2.00 pm; please present your Identity card, Passport or Temporary Residence Card upon Check-in. By Law visitors must present personal documents for hotel records upon request such as hotel voucher / confirmation.
Check out / Departure Check out time is at 12.00 noon; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.
Early Check-in & Late Check-out We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night. Hourly extension at 10.00MYR exclude tax per hour for the first two hour. A 50% of the room charge will be applied between the 3rd hour to 6th hour but not exceed 6.00PM. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
Settlement of Bills Bills must be settled upon check-in either by cash or credit card, personal cheques are not accepted.
Cancellation Policy, No-Show & Short Stay Bookings that have been confirmed and subsequently cancelled less than 3 days from check–in, we will charge a cancellation fee of 1 night’s stay for each room booked to your credit card. In the event of a “No Show” or short stay, we will charge for the entire length of stay. High season cancellation for stays from 21 December to 1 January (Christmas & New Year), for cancellation received less than 3 days from check-in, 100% will be charged.
Lost & Found Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as 'found'. Hotel keeps detailed records of all 'found' items, and will make a reasonable effort to contact the guest if an item is left in the hotel's guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner's expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

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