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Description

This award-winning beach resort enjoys a prime location on Shark's Bay, overlooking the beautiful coral waters and the famous Tiran Island. The complex is just 6 km from Sharm el-Sheikh International Airport and 7 km from the hectic Bazaars and nightlife of Naama Bay. The International Conference Centre and the Sharm el-Sheikh botanical gardens are just a few steps from the property. Depending on their needs, travellers can choose between different accommodation types, ranging from spacious rooms and suites to luxurious villas with multiple bedrooms. Each unit is tastefully appointed with beautiful décor and top-notch facilities to provide a truly unique experience. The establishment offers a wide variety of services and facilities to guests residing at its premises, including world-class dining options, a private beach, four freshwater swimming pools, sports activities and much more.

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In Order to make your stay as pleasant as possible, the hotel’s Management requests your co-operation in observing the following as an agreement between the guest and 12FLY Hotel under which rooms are permitted to be used by the guest(s):-

Check-in / Arrival Check-in time is at 2.00 pm; please present your Identity card, Passport or Temporary Residence Card upon Check-in. By Law visitors must present personal documents for hotel records upon request such as hotel voucher / confirmation.
Check out / Departure Check out time is at 12.00 noon; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.
Early Check-in & Late Check-out We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night. Hourly extension at 10.00MYR exclude tax per hour for the first two hour. A 50% of the room charge will be applied between the 3rd hour to 6th hour but not exceed 6.00PM. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
Settlement of Bills Bills must be settled upon check-in either by cash or credit card, personal cheques are not accepted.
Cancellation Policy, No-Show & Short Stay Bookings that have been confirmed and subsequently cancelled less than 3 days from check–in, we will charge a cancellation fee of 1 night’s stay for each room booked to your credit card. In the event of a “No Show” or short stay, we will charge for the entire length of stay. High season cancellation for stays from 21 December to 1 January (Christmas & New Year), for cancellation received less than 3 days from check-in, 100% will be charged.
Lost & Found Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as 'found'. Hotel keeps detailed records of all 'found' items, and will make a reasonable effort to contact the guest if an item is left in the hotel's guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner's expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

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